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Terms and conditions
Valid from 01.01.2022
General information about the Online Store
E-commerce products are sold by Boutique Almas, VAT FI32341264.. We sell products to individuals of full age. Product prices include VAT. We reserve the right to change prices and shipping charges. By ordering the customer showing the acceptance to the terms and conditions.
How to order
The products are usually ordered online via the Internet at www.boutiquealmas.com through the shopping cart.
All orders will be confirmed by email, indicating the order price, delivery costs and ordered products. To receive the order confirmation, you must notify the e-mail address when ordering.
The customer agrees to the terms of delivery by ordering.
Order confirmation
We will send an order confirmation via email, where you can see the products ordered and other order information. You can also check the contents of the subscription through the user account on our website.
Payment options
Products and their postage are paid upon order. The following payment methods can be used for online shopping; the most common debit- and creditcards, account transfer and MobilePay.
Payment Service Provider
The Payment Service Provider work with Stripe. Stripe appears as a payee with an account statement or card bill and passes the payment to the merchant. Stripe has a payment institution license. In the case of complaints, we ask you to contact the vendor first. When you are paying with Stripe, you automatically agree with Stripe Services Agreement.
Payment in advance with invoice
We will send products when payment is shown in our account. We do not deliver products on cash. Payments will be made to the account as instructed. Boutique Almas, IBAN: FI72 4309 0010 6997 83 BIC/SWIFT: ITELFIHH. Please write your order number to the payment information field.
We will process the order during the opening hours of the order after payment has been made.
Delivery time
We send stock products as soon as possible. Depending on the bank connection and the delivery options, it takes 2-7 business days to pay the invoice. Shipping to other countries is 5 to 28 days.
Delivery method and delivery
Shipping costs include postal and packaging costs. You can view delivery charges after choosing the payment method and delivery method for your shopping cart. We deliver orders via Matkahuolto through a package, the package can be tracked with the shipping code. For more information about shipping methods, visit here.
DELIVERY COSTS will be counted by the weight of the order. The price for the delivery will be informed in the order confirmation.
Exchange and Return Conditions
The customer has the right to exchange and return 14 days of distance trading within the meaning of the Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original packaging. Please note that this does not apply to a custom order or individually modified / manufactured products unless there is a manufacturing error. Before returning please always contact customer service!
Attention! When picking up from the showroom, the products do not have the right to exchange or return, as we offer you the opportunity to adjust the products on the showroom.
When contacting customer service, please provide:
your customer number, your name, your address and your phone number
your bank account
a copy of the order confirmation
Return address:
Boutique Almas, Rahkapäänkatu 20610 Turku, Varsinais-Suomi, Finland
We will not receive refunds for more than 14 days after delivery. Once the refund has been accepted and the product is found to be idle and sold, the money will be returned directly to your account after receiving and processing the refund. The customer will pay the returning costs, and shipping costs will not be refunded.
Problems with shipping and defective products
If the product has been lost during transport, damaged or the wrong product is delivered to the customer, the customer must immediately notify the error at info@boutiquealmas.com.
Notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the product must be immediately returned to Matkahuolto.
Others
We reserve the right to change our delivery terms. The customer must check with the terms of delivery in advance.
Boutiquealmas.com handles all customer information in complete confidentiality.
Boutiquealmas.com will not give customer information to a third party.
Customer service